MageToy.com allows unsatisfied customers return or cancellation requests. An exchange or refund is dependent upon the type of items purchased.
Custom made items may not be returned or canceled once the item has been processed.
Please note that all returned items must be in brand-new condition, unused and with tags intact and attached. We reserve the right to charge a handling fee on all items returned for non-quality related issues
Items may be returned for the following reasons:
If there is any quality problem related issues to a purchased item, please send photographs or videos clearly showing the problem. Once we confirmed it is our fault, you can initiate a return for the item, and we will refund all of the cost together with shipping fees.
Wrong Item Shipped:
If the wrong size or color was delivered, please return the item with a copy of the receipt in order to confirm the fault of MageToy.com. A full refund or exchange may be issued. If the wrong size or color was purchased, the customer is responsible for the return shipping fee. Please read the size details of the items. Size errors of less than 2cm are considered to be normal and will not be granted for a refund. Slight color mismatch between the item and the computer monitor shows may not mean that the item is wrongly shipped.
For other mistakes, please send pictures and inquiries to service@MageToy.com. Once we confirmed it was our fault, an exchange or reimbursement will be granted. Customers need to confirm their eligibility for an exchange or return before sending items back. In many cases, you have 7 days after receiving your order to contact us and request a return or exchange.
Lost or Missing Items:
Please contact us at service@MageToy.com immediately. Once confirmed, a full refund or reshipment of the item will be granted.
Defective or Damaged:
It is likely an item could be damaged during the delivery process. Please don't accept a package if you see any sign of damage on the outside packing of the package and ask the delivery person to return it back to the sender. If you open the package and see any damage or defect, please send photographs or videos clearly showing the problem and the courier number as soon as possible. Once confirmed, you may choose to exchange or refund.
Change of Heart:
Buyer’s remorse can be resolved with an exchange or refund depending on the type items and before the order is shipped.
If you have further questions, please contact our Customer Service representatives.
Order Cancellation Policy
Most orders can be cancelled at no charge before the processing time. Orders cannot be cancelled 3 days after from when the order was placed.
Cancellation Guidelines and Conditions:
1. Orders cancelled before it has been shipped out will be given a full refund.
2. Once your order has been shipped, it can no longer be cancelled.
Please be aware we do not accept cancellation of custom-made products as they are completely designed and made for you. So please check the details of your custom-made products before you place an order
Note: To cancel an order, please sign into “My Orders”, select the order you need help with, and request a cancellation.