In order to ensure our customers a pleasant shopping experience at MageToy.com, we may record some of our customers’ information through our website. Please keep in mind that your privacy is very important to us and we ensure complete confidentiality.
Your personal information is recorded from your registered content and when you purchase items on our website. The information may include your name, address (contains billing and shipping information), telephone number, e-mail address and organization. This information is used to process and ship orders, to contact you about the status of your order, questions and future promotions. We may use telephone calls and e-mails to inform you about new products.
You can log in your account through MageToy.com anytime by entering your email address and password. A registered account is not required to visit. An account is required if you want to place an order. The account will save your information, order history, and the status of your orders. For your privacy and security, we do not save your credit or gift card information. On the My Account page of our website, you can change saved information anytime.
Removal or Editing Your Information
If you wish to unsubscribe to the promotional emails, please visit the “email unsubscribe page” on the website or click on the link available at the bottom of any promotional email.
If you would like to receive more personalized information from MageToy.com or change something about your profile, please click on the links available at the bottom of the email or log into your account and visit the My Account page.
We will not collect any identifiable information without any direct association with you specifically. We may collect information about your habits and usage of our sites during the normal course of using MageToy.com.
Web servers may automatically identify your computer by its IP address (a number assigned freely and unique). MageToy.com collects IP addresses for the system administrational purposes, to report aggregated information and audit the use of our site.
Exposing and Sharing Your Information
MageToy.com employees who have access to customer information are required to protect the information with a professional attitude and manner. We strive to fulfill the duties and provide the services you deserve.
Your information needs to be shared with a 3rd-party shipping and delivery companies in order to deliver the products or services you have ordered. We will not share your personal information with other organizations without your consent in advance for any other reason not related directly to serving you.
MageToy.com will never sell or lease your personally information for any purpose, at any time. We will not apply any personal information about you other than assisting us to serve you better.
We may supply your IP addresses to the proper authorities when we have to do so by law, for example, in response to a court order.
MageToy.com allows unsatisfied customers return or cancellation requests. An exchange or refund is dependent upon the type of items purchased.
Custom made items may not be returned or canceled once the item has been processed.
Please note that all returned items must be in brand-new condition, unused and with tags intact and attached. We reserve the right to charge a handling fee on all items returned for non-quality related issues
Items may be returned for the following reasons:
If there is any quality problem related issues to a purchased item, please send photographs or videos clearly showing the problem. Once we confirmed it is our fault, you can initiate a return for the item, and we will refund all of the cost together with shipping fees.
Wrong Item Shipped:
If the wrong size or color was delivered, please return the item with a copy of the receipt in order to confirm the fault of MageToy.com. A full refund or exchange may be issued. If the wrong size or color was purchased, the customer is responsible for the return shipping fee. Please read the size details of the items. Size errors of less than 2cm are considered to be normal and will not be granted for a refund. Slight color mismatch between the item and the computer monitor shows may not mean that the item is wrongly shipped.
For other mistakes, please send pictures and inquiries to service@MageToy.com. Once we confirmed it was our fault, an exchange or reimbursement will be granted. Customers need to confirm their eligibility for an exchange or return before sending items back. In many cases, you have 7 days after receiving your order to contact us and request a return or exchange.
Lost or Missing Items:
Please contact us at service@MageToy.com immediately. Once confirmed, a full refund or reshipment of the item will be granted.
Defective or Damaged:
It is likely an item could be damaged during the delivery process. Please don't accept a package if you see any sign of damage on the outside packing of the package and ask the delivery person to return it back to the sender. If you open the package and see any damage or defect, please send photographs or videos clearly showing the problem and the courier number as soon as possible. Once confirmed, you may choose to exchange or refund.
Change of Heart:
Buyer’s remorse can be resolved with an exchange or refund depending on the type items and before the order is shipped.
If you have further questions, please contact our Customer Service representatives.
Order Cancellation Policy
Most orders can be cancelled at no charge before the processing time. Orders cannot be cancelled 3 days after from when the order was placed.
Cancellation Guidelines and Conditions:
1. Orders cancelled before it has been shipped out will be given a full refund.
2. Once your order has been shipped, it can no longer be cancelled.
Please be aware we do not accept cancellation of custom-made products as they are completely designed and made for you. So please check the details of your custom-made products before you place an order
Note: To cancel an order, please sign into “My Orders”, select the order you need help with, and request a cancellation.